1.Can I return or exchange my order?
If the goods can not satisfy you. It is for sure that you can send it back for refund or exchange. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Buyer needs to pay the return shipping fee if it is not a quality problem.
Notice:(For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 12 hours after you placing your order.)
For instock items (we marked as IN STOCK), we can help cancelling or changing your order any time without any charges before shipping out.
For custom items (the wigs haven't marked or described as IN STOCK), 20% of your total payment will be charged as a restocking fee if you want to cancel your order when your order has already been under processing.
2.How long can I return my order?
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.The first step is to contact our customer service department or shoot an email at firstname.lastname@example.org.
3. Do I have to pay for the shipping of my return/exchange ?
1: If you want to exchange an item without any quality problem for exchange within 15 days after signature, please send an email to this email address with your order number details:email@example.com.
we will offer you the return address. But you are supposed to pay the shipping fee and the price difference if it is not a quality problem.
2: if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. Please send us an email with your order number details, also the hair problem pictures. We will look into the case once we receive your email, then offer you some solutions.
4. How should I return my parcel and apply for refund?
If you want a refund without any quality dissatisfaction, mention this to our customer service team either on call or via an email. In addition, you will have to send photos of your unused or undamaged wigs so that we are sure that the hair extension packing is in its factory condition with untouched seal and lace. You will be provided with a returning facility address and a return authorization number. Shipping charges are to be paid by the consumer. All this has to be settled within 15 days of the purchase.
5. What is meant by "original factory condition"?
- Packing that has NOT been damaged or used,tampered with.
- Hair extension that has NOT been worn, altered, washed, bleached, dyed, installed, conditioned or combed.
- Hair that has NOT been taken out of its sealing or the lace has NOT been cut or the hang tag is NOT unattached.
6. How long will it take before I receive my refund?
To start the refunding process, we need to inspect and confirm that the returned item is unused and not opened. You may receive your money in 2 business days applied to the original mode of payment.
7. How May I Contact You?
Address:11 Hexie Dadao, Yingchuan Street, Yuzhou City, Henan Province, China(Note:Not the return address)
8. Delivery issues:
- Customer is wholly responsible for unsuccessful delivery due to the wrong address or delivery details.
- If the shipping company delivered to a wrong address, we will either refund your amount or re-send the parcel again according to your choice.
- Orders seized by customs should be cleared by the buyer.